COMPANY
PROFILE
AC
Digital
Energy was established in 1991 and is the regional
business
partner for Riello Aros UPS systems, one of the largest
and most
respected UPS manufacturers in the world based in Italy.
AC Digital
Energy represents Riello Aros in the Western & Eastern
Cape as part
of the Riello Aros nationwide distribution channel along
with agents in
Johannesburg and Durban.
Riello
Aros
have become a trusted brand by investing heavily in
research and
development along with a thorough test phase before
release onto the
market to ensure customers are supplied with modern UPS
with proven
reliability. The Riello Aros product portfolio includes a
wide range of
state-of-the-art Uninterruptible Power Supply systems
(UPS) ranging
from 400 VA to 6.4 MVA designed to support a wide variety
of loads from
single user to data centre environments and including
emergency
lighting, medical, industrial and general loads.
The
Riello
Aros design philosophy complements our commitment to
provide
power quality products and services that enable our
customers to focus
on their core business and along with our commitment to
provide quality
after sales service and support ensure that power quality
and
reliability are not barriers to your success. Our
specialised expertise
enables us to find the correct solution to meet our
customer’s
requirements.
Key
factors
to our success has been to specialise in ONLY offering UPS
systems and our acknowledged technical expertise, giving
our customers
the assurance of knowing that there are factory trained
technical staff
available and supporting infrastructure in place to assist
with any
queries or problems. In addition, we recognise that UPS
systems are
long term purchases and specialise in offering swift and
competent
after sales support in recognition of the fact that our
UPS are
supporting your core business.
OUR
MISSION
Core values
•
Technical expertise
• Client
orientation
• Mutual
trust and respect
•
Quality after sales service
•
Preventative maintenance
Core purpose
• To
offer competitively priced high end UPS with the benefits of
a proven heritage for
consistent reliability and compliance
with the latest European standards while keeping up to
date with technology and to provide pre
and after sale service levels that excel.
Envisioned future
• To be
regarded as the most respected and trusted UPS service
provider by contractors,
engineers and customers alike.
SERVICES
• Trained sales staff are available to
guide customers to the best suited UPS solution.
• 24
hour technical support and full spares kits held locally
resulting in minimum downtime.
• A
fully equipped workshop where repairs to small UPS take
place.
•
Preventative maintenance schedules or contracts created to
suit the client’s requirements.
•
In-house training and hands on end users training provided
free of charge.
• We
have standardised on Fluke instrumentations to ensure the
highest standards are
maintained.
• All
test equipment is calibrated annually.
•
Documented procedures for new installations and after-sales
scheduled preventative
maintenance to ensure that the client
can be sure of consistent high quality service from AC
Digital Energy.